This site is owned and operated by Sally Swannell. If you have any queries about these terms and conditions, or if you have any comments or complaints on or about our website, you can contact us by email – info@sallyswannell.co.uk or by telephone on 07966 553575.

These terms and conditions form the basis on which you can visit us and our website. Please read them through carefully as they contain important information.                                    


You will be re-credited for the costs incurred in returning faulty or damaged goods.

If you need to return an item for any of the reasons listed below please get in touch with us in the first instance by calling 07966 553575 or emailing info@sallyswannell.co.uk. 

We process returned orders within 48 hours of receipt. Exchanges or replacements will be delivered within 7 days approximately. If a replacement item is no longer available you will be notified and issued a refund.

If you are not happy with your purchase we are happy to refund or exchange products returned within 14 days of receipt. It is important that products are returned to us in perfect condition, please pack them appropriately and return them to us at our contact address.  We recommend that you obtain proof of postage and adequate insurance (available from the post office) as the products are your responsibility until they reach us – refunds will not be made on items returned damaged.

If you are returning framed prints please ensure that you send these back in both of the boxes they were sent in - they are easily damaged. We are sorry but we cannot refund or exchange made to order or self assembly products (once partly or wholly assembled) unless faulty.

Our contract

When buying goods or services on the internet, you are entering into a legally binding contract.

We must receive payment in full for the price of the goods that you order before your order can be accepted. We will email you to confirm that your order has been received, but this does not constitute our acceptance of that order.

We will be deemed to have accepted your order on despatch of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with our conditions below. You will receive another email from us when your order is despatched.
Our acceptance of your order creates a legally binding contract between us and you need to be over 18 (the legal age to contract legally) to use this site.

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the website at any time and/or remove of edit any materials or content on the website. We will not be liable to you or any third party by reason of our withdrawing of any goods from this website whether or not such goods have been sold, by removing or editing content on the website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Ownership of rights

All rights, including copyright, in this website are owned by Sally Swannell. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our prior written consent. You may not modify, distribute or repost anything on this website for any purpose.

All content available in this website, including but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof is the property of Sally Swannell and is protected by UK copyright laws.

Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described.

However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that you have the right equipment available to use this website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


All orders are subject to acceptance and availability. Out of stock items will be listed as such on the website.


We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our contract above.

All prices indicated for products available via the website are in Pounds Sterling and inclusive of VAT at the current rate (excepting trade orders for which prices are shown exclusive of VAT) and are exclusive or any delivery charges. The total cost of your order is the price of the products ordered plus any delivery charges as set out in the Delivery section of the website.

You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Payment terms

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.


Our delivery charges are set out in our website for both trade and consumer orders.

We will deliver the goods to the address you specify for delivery when you place your order. It is important that this address is accurate. Risk of damage to, or loss of the goods passes to you at the time of delivery to you. Other than for trade orders goods supplied are not for resale.

Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with our returns and cancellations procedures. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

Cancellation rights and returns

Cancellation by you:

Under the distance selling regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay a penalty. However, you will need to notify us if you wish to cancel your contract.

If you have received the goods before you cancel your contract then you must send the goods back to our address detailed on the returns label provided at your own cost and risk as soon as possible. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited by us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Cancellation by us:

We reserve the right to cancel the contract between you and us if we have insufficient stock to deliver the goods you have ordered or we do not deliver to your area or one or more items was listed at an incorrect price due to human error. If we do cancel your contract we will notify you and will re-credit to your account any sum deducted from your credit card as soon as possible. We will not be obliged to order any additional compensation for disappointment or inconvenience suffered.


If the goods we deliver are not what you ordered or are damaged or defective or the incorrect quantity is delivered, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery of the goods in question.

If you do not receive the goods ordered within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be at your option to either make good any shortage or non-delivery or refund the amount paid by you for the goods in question.

We will not be held liable to you for any indirect or consequential loss, damage or expenses arising out of any problem you notify us of under this condition and will have no liability to pay you any money by way of compensation.

Further, we cannot be held responsible for any delays once the goods have left us and are in possession of the delivery carrier or post office.

This website contains links to and from other websites. Please note that we cannot be held responsible for the privacy or security policies of those websites. Our privacy policy only applies to the information collected on this website. We provide links to other websites purely for your convenience and linking to them is done entirely at your own risk. We do not in any way endorse any content, product, service or supplier. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

Supply Agreement

These terms and conditions together with our current website prices, delivery details, contact details and privacy policy, cover the whole of our agreement regarding our supply of goods to you.

Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale on our website. We shall have no liability for any such representation being untrue or misleading other than for fraud or fraudulent misrepresentation.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Sally Swannell Ltd, Unit 3, Banda Trading Estate, Nursteed Road, Devizes, Wiltshire, SN10 3DY, and all notices from us to you will be displayed on our website from time to time.

Changes To Legal Notices

We reserve the right to change these terms and conditions from time to time and you should read through them as often as possible.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy and Cookies

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). By visiting sallyswannell.co.uk you are accepting and consenting to the practices described in this privacy notice.

When you shop on our site, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment information (our payments are handled by SagePay, a leading UK PCI DSS compliant payment provider so we do not store your credit card details on our systems).

  • We will never pass on your details to any third party for mailing or marketing purposes.
  • We will not e-mail you in the future unless you have given us your consent to do so.
  • We will give you the chance to refuse any marketing email from us in the future.
  • We will never collect sensitive information about you without your explicit consent.
  • The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.
  • The personal information that we hold, will be held securely in accordance with our internal security policy and the law.
  • If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
  • We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. (for further information, see our cookies policy below.


You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information we are entitled to do so. 

Governing Law

All transactions are deemed to be completed within the United Kingdom and as such are governed and interpreted by English Law.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any statutory rights you might have as a consumer.

Third Party Rights

Nothing in this agreement is intended to, nor shall it confer any rights on a third party. 

Cookies & how they are used

This Cookie Policy applies to Sally Swannell ("the Website")

By accessing the Website, you acknowledge that you understand and agree to this Cookie Policy.

We reserve the right to vary the below Cookie Policy from time to time and any such changes will be displayed here.

What are cookies?

Most websites us cookies, or HTTP cookies, which are small text files that are stored on users' computers when using web browsers (the program you use to access the internet). They are used by websites for many different reasons, but most often to serve appropriate information for visitors or to enhance visitors' experience, or to help us understand how visitors use the website. Whatever cookies are used on this website, they do not identify you as a person, but as a computer and whether that computer has used the Website before.

Cookies used on our site:

Google Analytics and Addthis; Google Analytics is Google's visitor analysis system, allowing us to measure general data about anonymous visitor traffic. Addthis is a feature that allows you to share a page with your social network, via Facebook, Twitter, email and a range of other external social websites:
The exact cookies used are:


Cookie Name
__utma Google Analytics. Further information can be found at http://www.google.com/intl/en/policies/privacy/
__utmb " "
__utmc " "
__utmz " "
__atuvc AddThis. Further information can be found at http://www.addthis.com/privacy
ASP.NET_SessionId  A cookie that ASP.NET uses to store a unique identifier for your session. The session cookie is not persisted on your hard disk. ASP.NET session state identifies requests from the same browser during a limited time window as a session, and provides a way to persist variable values for the duration of that session.


Cookie Control

If you would like to disable, delete or control cookies on your browser, please follow the appropriate link for your browser below:

Internet Explorer

If you have any questions/comments about privacy, you should contact us.









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