Returns

Returns                                      

You will be re-credited for the costs incurred in returning faulty or damaged goods.

If you need to return an item for any of the reasons listed below please get in touch with us in the first instance by calling 07966 553575 or emailing info@sallyswannell.co.uk. 

We process returned orders within 48 hours of receipt. Exchanges or replacements will be delivered within 7 days approximately. If a replacement item is no longer available you will be notified and issued a refund.

If you are not happy with your purchase we are happy to refund or exchange products returned within 14 days of receipt. It is important that products are returned to us in perfect condition, please pack them appropriately and return them to us at our contact address.  We recommend that you obtain proof of postage and adequate insurance (available from the post office) as the products are your responsibility until they reach us – refunds will not be made on items returned damaged.

If you are returning framed prints please ensure that you send these back in both of the boxes they were sent in - they are easily damaged. We are sorry but we cannot refund or exchange made to order or self assembly products (once partly or wholly assembled) unless faulty.

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